Online Registration with WebReg

The FHCA partners with the City of Kitchener to offer online registration for neighbourhood programs.

To register, you will need:

• Your Individual ID Codes and Family PIN Number (same as City of Kitchener codes)
• Visa or MasterCard with valid expiry date
• A copy of the current FHCA Newsletter or the Leisure Guide (not essential, but helpful)

Once you have the correct code to register for the course you want, visit www.kitchener.ca, and choose "eservices" or "I'd like to - Register for a City program".

You must log in at the site to register for a course.

You can find more program information online at WebReg.

Spring 2013 Programs

Program information for Spring 2013 is available online here. Registration starts March 5.

• Adult & Senior
• Children/Youth
• Preschool
• Drop-In

Updates and Corrections

No updates yet!

Disability / Special Needs

If you or your child has a disability or special need and requires accommodation to participate in programs, one-to-one assistance may be available. Please call 1-866-969-9994 or 519-741-2229(TTY) for more information.

Refund Policy

Refunds must be requested before the third class unless due to extenuating circumstances, in which case, the request must be approved by the program supervisor.

Refunds will be prorated and an administration fee of 20 per cent of the full program cost will be applied to all refunds.

No administration fee will apply if the customer requests a credit prior to the third class taking place; credits will be prorated based on the number of remaining classes.

A 20 per cent administration fee will be applied to refunds for customer account credits.

Transfer Policy

Requests to transfer programs must be made prior to the third class taking place and will be based on program availability.

Transfers after the third class must be approved at the program supervisor's discretion.

Weather Cancellations

If local schools are closed due to weather conditions, all FHCA programs are automatically cancelled. If you are in doubt whether programs are cancelled, please call 741-2621 and follow the prompts, OR listen to any of these radio stations: CHYM (96.7 FM), CKGL (570 AM), OLDIES (1090 AM), KOOL (105.3 FM).

Please be advised that there are no refunds or replacement classes offered when programming is cancelled due to the weather.

Unacceptable Conduct Policy

Anyone who commits inappropriate or prohibited behaviour may be asked to leave a program without a refund, at the discretion of the FHCA, in conjunction with the City of Kitchener's Behaviour - Unacceptable Conduct policy.

Privacy Policy

The FHCA observes ten principles regarding the collection, use, and disclosure of personal information. The Privacy Policy is available below.

Privacy Policy (pdf - 52k)

You may also contact the Forest Heights Community Centre for more information.